Reviews and ratings are essential for business growth. Positive reviews build a strong brand image and help potential customers make informed decisions, while constructive feedback allows businesses to improve their products or services, opening up new opportunities.

When customers rate your services, it helps attract more traffic over time. If you’re looking for a powerful appointment booking solution with a built-in ratings feature, Booknify offers an ideal option for enhancing your service reputation and customer engagement.

Rate the Service and Staff

You can configure automated workflows to send a rating form to customers, allowing them to rate both the service and staff. Options include:

• Sending a rating form when the appointment starts.
• Sending a rating form when the appointment ends.
• Sending a rating form N minutes before the appointment.
• Sending a rating form N minutes after the appointment.
• Sending a rating form when the appointment is booked.
• Sending a rating form if the appointment is canceled or paid.

Send an instant notification whenever a new rating is received, ensuring you stay updated on customer feedback in real-time.

One key feature of the Rating forms is the option for business owners to receive notifications whenever a new review is submitted. You can also filter the ratings to trigger notifications only for 1-star reviews, providing valuable insights into areas for improvement and enhancing your business flow analysis.

With Booknify, you can easily customize the appearance of your booking panel to match your brand’s colors. The Appearance module offers seven themes to choose from, with the flexibility to select any color you need for your brand. You can pick from existing themes and modify them, or create an entirely new theme to suit your preferences. Adjustments include setting the panel height and selecting from any Google Fonts. Nearly every color element within the booking panel can be tailored, and dynamic color selection simplifies customization. A real-time preview on the right side of the screen allows you to instantly see changes as you make them.

View Your Ratings Directly on the Dashboard

Another valuable feature is the ability to view service and staff ratings directly on the Booknify Dashboard. If a review is inaccurate or misleading, business owners have the option to modify, delete, or add a rating as needed.